The Future of Law - Transforming the client experience in 3 steps

30% of lawyers believe they offer ‘excellent’ value for money while only 8% of clients agree with this assessment. How can law firms transform the client experience using lessons from retail?

Research suggests law firms should be treating their clients more like savvy customers. There are many lessons to take from the 'customer-obsessed' retail sector about engaging with clients.

During the webinar you will learn:

  • Why there is a need to transform
  • The challenges law firms have with client experience
  • Where to start with evolving the customer experience 
  • How to map your client journey
  • How to make it happen in 3 steps

This webinar will be of interest to:

  • Managing Partners
  • Practice Heads
  • Operations Directors incl IT Directors, Marketing Directors, HR Directors, Finance Directors
  • Heads of Transformation/Change/Innovation

Sign up to your free webinar

About the speaker:

Tiggy Robinson

Partner & Legal Expert, Nine Feet Tall

Skilled at project delivery, an expert change manager and a cultural change specialist, Tiggy is a Partner with over 15 years’ experience. Extremely versatile and personable, Tiggy has led the delivery of numerous projects and programmes for law firms, including both technical and business change programmes. Tiggy's key skills are advising firms on how to review their project portfolios, set up innovation programmes and project management offices.

Always striving to establish strong, lasting relationships built on trust and open conversation, Tiggy speaks her mind and believes that the keys to delivering successful projects are to get out there and talk to teams on the ground, understand their concerns and frustrations and then work to find positive ways forward.


Tiggy Robinson